If you've lost important files, the first question is usually "what is this going to cost me?" The answer depends on what's actually wrong with the drive. This guide explains the three main situations, what each one costs, and how to tell which one you're in.

The short version: most people don't have a physically broken drive. They have a working drive with deleted, formatted, or lost files, or a drive from an old or broken computer. Those cases you can handle yourself, at home, for a fraction of what a lab charges.

The three situations

1. The drive works, but files are missing, deleted, or the drive was formatted

This is the most common situation by far. The drive itself is fine. The files were deleted, the drive was reformatted, or the folders got scrambled, but the data is often still there, just hidden.

What it costs: A professional service charges roughly $300 to $1,000 for this kind of "logical" recovery, even though no physical repair is involved.

The do-it-yourself option: This is exactly what Zilkee Lost File Recovery Pro is built for. You connect your drive to your computer with the Zilkee converter, open the free Zilkee Recovery Wizard, and it scans the drive and brings back what it finds. Deleted files, formatted drives, and scrambled folders are all covered. One flat price, no per-drive lab fees.

2. The computer is broken, but the drive inside is fine

Your computer won't turn on, but the hard drive itself still works. This happens all the time, a dead power supply or motherboard does not mean a dead drive.

What it costs: A shop charges roughly $100 to $300 just to pull the drive and copy the files to another computer.

The do-it-yourself option: Take the drive out of the old computer, connect it to a working computer with the Zilkee converter, and the Zilkee Recovery Wizard helps you find and save your files. Same tool, same flat price.

3. The drive is physically damaged

The drive makes clicking or grinding sounds, isn't recognized at all, or was dropped, burned, or water-damaged. The physical parts inside are broken.

What it costs: This needs a specialist working in a clean room with the drive opened up. Expect roughly $700 to $2,000, sometimes more, depending on the damage.

This is the one case you should not try to fix yourself. Running a damaged drive can make it worse. For physical damage, we recommend:

Yellow Brick Data Recovery
214 N Main St STE C, Buhler, KS 67522
Phone: (620) 615-6836
yellowbrickdatarecovery.com

They take drives by mail, so you can use them wherever you live.

How do I know which situation I'm in?

A simple way to tell:

  • Does the drive make clicking or grinding sounds, or get ignored completely? That points to physical damage (situation 3). Stop and call a lab.
  • Does the drive spin up, hum, or get recognized, but your files are gone or the drive asks to be formatted? That's a logical problem (situation 1), and Zilkee can handle it.
  • Is the drive fine but the computer is dead? That's situation 2, and Zilkee can handle it.

If you're not sure, the Zilkee Recovery Wizard checks the drive for you and tells you what it finds, so you don't have to guess.

What about free recovery software online?

You'll find free or cheap recovery programs on the internet. Two cautions:

  • Used the wrong way, they can overwrite the very files you're trying to save, making things worse.
  • Most are built for tech-savvy users and leave you to figure it out alone.

The Zilkee Recovery Wizard is built for the opposite kind of person, someone who just wants their files back without learning how any of it works. It walks you through every step in plain language.

The bottom line

Your situation Typical lab cost Can you do it yourself?
Deleted, formatted, or lost files (drive works) $300 – $1,000 Yes, with Zilkee
Drive is fine, computer is broken $100 – $300 Yes, with Zilkee
Drive is physically damaged (clicking, dropped) $700 – $2,000+ No, send to a lab

If your drive still works and you just need your files back, you don't need to pay a lab. Zilkee Lost File Recovery Pro does it for you at home, with one simple program that walks you through every step.

See Zilkee Lost File Recovery Pro »

Backed by our promise: files back, or your money back.

Questions? Email us at support@zilkee.com, or see our Troubleshooting & FAQ.